Kansas City / Lawrence / Topeka Chapter Meeting - Customer Connection
Customer Connection presented in person by Rick White
Every shop has a handful of “raving fans.” Why isn’t there more? The goal of every business should be to create and KEEP happy customers. Unfortunately, the customer experience often gets lost in the day-to-day transactions that make up the running of your business. You tend to focus on daily cash outs, invoices, receivables, payables, and probably employee payroll. We will explore the value of a single happy customer and provide tools to help you service, keep, and duplicate your very best customers.
The value of a single happy customer goes far beyond the dollars that they will spend this year. This class helps shop owners, managers and service advisors understand the true value of exceeding customer expectations and will provide a roadmap for consistently creating “ravings fans”!
MWACA Policy Regarding In-Person Meetings: Attendees agree that by attending the meetings they have not been exposed to anyone with or suspected of having COVID-19 and they themselves have not had or exhibited symptoms within the last 14 days. Social distancing will be practiced, as well as any local and venue regulations.
Date and Time
Thursday Oct 29, 2020 6:00 PM - 9:00 PM CDT
Matt Ross Community Center
Plaza / Vista Rooms 8101 Marty Overland Park, KS 66204
MWACA Members - $59 Non-Members - $99 ** Includes Dinner & Training **