BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20190917T233000Z DTEND:20190918T020000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Des Moines Chapter Meeting - Customer Experience & Retention DESCRIPTION:Customer Experience & Retention\n\nPresented in person by David Eschbach\n\n\n\n\n\nDinner Provided by: CARQUEST / Advance Auto Parts\n\n\n\n\n\nYou will learn what only Top Providers of Service have mastered. \n\n\n\nOn Tuesday September 17th\, we will enter the mind of your customer. We will see ourselves\, hear our words and feel the emotions of which we create. \n\n\n\nThe entire customer experience has nothing to do with what you provide. The only thing that matters is if the customer experienced what they wanted. \n\n\n\nThere is only one true way to improve customer loyalty\, increase your RO's and multiply your online reviews. Invest in one Tuesday night to learn what top service providers like the Ritz Carlton have already mastered. X-ALT-DESC;FMTTYPE=text/html:
\nCustomer Experience &\; Retention
\nPresented in person by David Eschbach
\n\n
\nDinner Provided by: CARQUEST / Advance Auto Parts
\n
\nYou will learn what only Top Providers of Service have mastered. \; \;
\n
\nOn Tuesday September 17th\, we will enter the mind of your customer. \;We will see ourselves\, hear our words and feel the emotions of which we create. \; \;
\n
\nThe entire customer experience has nothing to do with what you provide. The only thing that matters is if the customer experienced what they wanted. \;  \;
\n
\nThere is only one true way to improve customer loyalty\, increase your RO&rsquo\;s and multiply your online reviews. Invest in one Tuesday night to learn what top service providers like the Ritz Carlton have already mastered. \;  \;