Telephone Techniques:
Power Phrases That Pay
Video Training with Margie Seyfer
A good portion of automotive service consultant's work is done over the phone. Let's face it, not everyone has good phone skills.
Power Phrases That Pay will help you maximize the most important and underrated piece of equipment in your shop: your phone and voice. Find out how to use voice energy, properly greet customers over the phone, and calm an angry customer. Customers hate hearing "I'll try" and "Do you mind" and Margie will show you how to eliminate those and other misinterpreted phrases from your vocabulary.
As the liaison between the customer and technicians you need excellent face to face and telephone communications skills. Margie will help you grade and improve your lobby etiquette and show you how to make your voicemail message work for you.
