Tuesday May 12, 2020
5:30 PM - 7:30 PM CDT
Missouri Career Center
2900 E. Sunshine
Springfield MO 65804
MWACA Members - $25
Non-Members - $35
** Dinner & Training **
Julie Gilmor
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Shop Flow Discussion
Presented in Person by: Joe Sevart, retired owner of I-70 Auto Service
Come join Joe Sevart, retired shop owner of I-70 Auto Service, and fellow shop owners to share and discuss how to operate and improve your shop flow. Come prepared to discuss where your biggest bottlenecks and troubles occuer. Joe will take a deep dive into your shop's current policies & procedures along with a few additional areas of shop flow: -Customer arrival, documenting customer complaints, online appointments -Delivery time of parts -Workflow / job boards -Digital Inspections / checkout procedures -Efficiency: building layout / tool and equipment location / parts / inventory -After the work is complete / Test drive / delivery of car / Reviews / Post-sale follow up
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