Thursday May 14, 2015
6:30 PM - 8:30 PM CDT
Union Pacific Depot
Community Room
402 N 2nd St
Lawrence, KS 66044
ASA-Midwest members - $25
Non-members - $30
Process & Procedure Webinar
with Maylan Newton
This webinar focuses on the very foundation of what it means to run a productive shop. Without processes & procedures how will our employees know how to handle the customers properly and reliably, how will our technicians check out vehicles for your customer’s maximum benefit, and how will we, as owners, consistently manage our business? These are vital implementations for a consistent customer experience, both at the counter & in the service bays. This webinar you will give you the necessary tools to improve communication, productivity and profit with good processes & procedures.
