Kansas City Chapter Meeting - Process & Procedure Webinar

Description

Process & Procedure
webinar training by
Maylan Newton

This webinar focuses on the very foundation of what it means to run a productive shop.  Without processes & procedures how will our employees know how to handle the customers properly and reliably, how will our technicians check out vehicles for your customer’s maximum benefit, and how will we, as owners, consistently manage our business?  These are vital implementations for a consistent customer experience, both at the counter and in the service bays.

This webinar, coupled with examples of local shops own processes & procedures, will give you the necessary tools to improve communication, productivity and profit within your own business.