Tuesday Sep 17, 2019
6:30 PM - 9:00 PM CDT
CARQUEST / Advance Auto Parts
4598 SE Delaware Ave
Ankeny, IA
MWACA Members - $69
Non-Members - $99
** Includes Dinner & Training **
Heather Sebben
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Customer Experience & Retention
Presented in person by David Eschbach
Dinner Provided by: CARQUEST / Advance Auto Parts
You will learn what only Top Providers of Service have mastered.
On Tuesday September 17th, we will enter the mind of your customer. We will see ourselves, hear our words and feel the emotions of which we create.
The entire customer experience has nothing to do with what you provide. The only thing that matters is if the customer experienced what they wanted.
There is only one true way to improve customer loyalty, increase your RO’s and multiply your online reviews. Invest in one Tuesday night to learn what top service providers like the Ritz Carlton have already mastered.
