Mastering the Digital Sales Process
presented live via webinar with Jeremy O'Neal
sponsored by AdvisorFix
This interactive "live" instructor-led course teaches automotive repair shop owners, managers, and service advisors how to leverage digital tools to improve customer interactions and increase sales of auto repair and maintenance needs.
• How to communicate effectively with customers on digital platforms like text, email, and digital vehicle inspection platforms
• Best practices for selling recommended repairs through the unspoken word and art of using digital communication to close sales.
• Using videos, photos, and written content to showcase mechanical issues and increase sales.
• Creating personalized, trust-building digital communications to improve customer satisfaction
• Integrating digital communications into traditional sales processes for a seamless customer experience
The course will provide you with skills to improve digital communication, showcase your technical expertise online, build customer trust and relationships, and ultimately sell more repairs through online interactions. You’ll walk away with an action plan tailored for your shop on implementing digital tools to increase sales. Ideal for service managers, shop owners, service advisors, and technicians looking to improve digital selling strategies with customers.