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BEGIN:VEVENT
DTSTART:20140124T003000Z
DTEND:20140124T023000Z
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SUMMARY:St Louis Chapter Meeting
DESCRIPTION:Telephone Techniques\; \n\n	Power Phrases That Pay\n\n	\n\n	Video Training by Margie Seyfer\n\n	\n\n	A good portion of automotive service consultant's work is done over the phone. Let's face it\, not everyone has good phone skills.\n\n	\n\n	Power Phrases that Pay will help you maximize the most important and underrated piece of equipment in your shop: your phone and voice. Find out how to use voice energy\, properly greet customers over the phone\, and calm an angry customer. Customers hate hearing "I'll try" and "Do you mind" and Margie will show you how to eliminate those and other misinterpreted phrases from your vocabulary.\n\n	\n\n	As the liaison between the customer and technicians you need excellent face to face and telephone communications skills.  Margie will help you grade and improve your lobby etiquette and show you how to make your voicemail message work for you.\n\n	\n\n	Questions?\n\n	Call Jeff Coffey with Coffey Automotive (636-947-4709)\,\n\n	Kevin Thomas with Kevin's Car Care (636-464-1200)\, or\n\n	Sheri Hamilton with ASA-Midwest (816-781-5801).
X-ALT-DESC;FMTTYPE=text/html:<p>\n	<span style="font-size: 18px\;"><span style="language: en-US\;"><span style="font-family: myriad pro cond\;"><span style="language: en-US\;"><span style="font-family: myriad condensed\;"><span style="color: rgb(0\, 51\, 128)\;"><img alt="" src="http://cloud.chambermaster.com/userfiles/UserFiles/chambers/9124/Image/sales-call-reluctance.png" style="width: 250px\; height: 166px\;" /></span></span></span></span></span></span><br />\n	&nbsp\;</p>\n<p>\n	<span style="font-size: 18px\;"><span style="language: en-US\;"><span style="font-family: myriad pro cond\;"><span style="language: en-US\;"><span style="font-family: myriad condensed\;"><span style="color: rgb(0\, 51\, 128)\;"><span style="font-family: verdana\;"><strong><span style="font-size: 20px\;">Telephone Techniques\; </span></strong></span></span></span></span></span></span></span><br />\n	<span style="font-family: verdana\;"><span style="language: en-US\;"><span style="font-size: 11pt\;"><strong><span style="font-size: 20px\;"><span style="language: en-US\;"><span style="color: rgb(0\, 51\, 128)\;">Power Phrases That Pay</span></span></span></strong></span></span></span><br />\n	<br />\n	<span style="font-family: verdana\;"><span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-size: 16px\;"><span style="language: en-US\;"><span style="color: rgb(0\, 51\, 128)\;">Video Training by Margie Seyfer</span></span></span></span></span></span><br />\n	<br />\n	<span style="font-family: verdana\;"><span style="language: en-US\;"><span style="font-size: 11pt\;"><span style="font-size: 14px\;">A good portion of automotive service consultant&rsquo\;s work is done over the phone.&nbsp\;Let&rsquo\;s face it\, not everyone has good phone skills.<br />\n	<br />\n	Power Phrases that Pay will help you maximize the most important and underrated piece of equipment in your shop: your phone and voice. Find out how to use voice energy\, properly greet customers over the phone\, and calm an angry customer. Customers hate hearing &ldquo\;I&rsquo\;ll try&rdquo\; and &ldquo\;Do you mind&rdquo\; and Margie will show you how to eliminate those and other misinterpreted phrases from your vocabulary.<br />\n	<br />\n	As the liaison between the customer and technicians you need excellent face to face and telephone communications skills.&nbsp\; Margie will help you grade and improve your lobby etiquette and show you how to make your voicemail message work for you.</span></span></span><br />\n	<br />\n	<span style="font-size: 14px\;"><span style="language: en-US\;"><span style="color: rgb(0\, 51\, 128)\;">Questions?<br />\n	Call Jeff Coffey with Coffey Automotive (636-947-4709)\,<br />\n	Kevin Thomas with </span></span><span style="language: en-US\;"><span style="color: rgb(0\, 51\, 128)\;">Kevin&rsquo\;s Car Care (636-464-1200)\, or<br />\n	Sheri Hamilton with ASA-Midwest (816-781-5801).</span></span></span></span><br />\n	&nbsp\;<br />\n	&nbsp\;</p>\n
LOCATION:Syberg's Restaurant & Bar 2430 Old Dorsett Rd Maryland Heights\, MO 63043-2415
UID:e.9124.184
SEQUENCE:3
DTSTAMP:20260405T001637Z
URL:https://members.mwaca.org/events/details/st-louis-chapter-meeting-01-23-2014-184
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