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DTSTART:20140626T233000Z
DTEND:20140627T013000Z
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SUMMARY:Little Rock Chapter Meeting: Telephone Techniques - Power Phrases That Pay
DESCRIPTION:Telephone Techniques: Power Phrases That Pay\n\nVideo Training by Margie Seyfer\n\n\nA good portion of automotive service consultants work is done over the phone. Let's face it\, not everyone has good phone skills.\n\n\n\nPower Phrases That Pay will help you maximize the most important and underrated piece of equipment in your shop: your phone and voice. Find out how to use voice energy\, properly greet customers over the phone\, and calm an angry customer. Customers hate hearing "I'll try"\,  and\, "Do you mind?". Margie will show you how to eliminate those and other misinterpreted phrases from your vocabulary.\n\n\n\nAs the liaison between the customer and technicians you need excellent face to face and telephone communications skills.  Margie will help you grade and improve your lobby etiquette and show you how to make your voicemail message work for you.\n\n \n\nSponsored by
X-ALT-DESC;FMTTYPE=text/html:&nbsp\;\n<div style="text-align: center\;"><span style="font-weight:bold\;language:en-US\;"><span style="font-family:myriad roman\;"><img alt="" src="http://cloud.chambermaster.com/userfiles/UserFiles/chambers/9124/Image/ASA-MidwestLogo_120x120.jpg" style="width: 126px\; height: 65px\;" /><br />\n<span style="font-size:12px\;"><span style="font-family: verdana\;">Telephone Techniques: Power Phrases That Pay<br />\nVideo Training by Margie Seyfer</span></span></span></span></div>\n<br />\n<span style="font-size:12px\;"><span style="font-family: verdana\;"><span style="font-weight: bold\;">A good portion of automotive service consultants work is done over the phone. Let&#39\;s face it\, not everyone has good phone skills.</span><br />\n<br />\nPower Phrases That Pay will help you maximize the most important and underrated piece of equipment in your shop: your phone and voice. Find out how to use voice energy\, properly greet customers over the phone\, and calm an angry customer. Customers hate hearing &quot\;I&#39\;ll try&quot\;\,&nbsp\; and\, &quot\;Do you mind?&quot\;. Margie will show you how to eliminate those and other misinterpreted phrases from your vocabulary.<br />\n<br />\nAs the liaison between the customer and technicians you need excellent face to face and telephone communications skills.&nbsp\; Margie will help you grade and improve your lobby etiquette and show you how to make your voicemail message work for you.<br />\n&nbsp\;</span></span>\n\n<div style="text-align: center\;"><strong>Sponsored by</strong><br />\n<img alt="" src="http://cloud.chambermaster.com/userfiles/UserFiles/chambers/9124/Image/NAPA_AP_Bx.jpg" style="width: 231px\; height: 71px\;" /></div>\n
LOCATION:NAPA DC 6601 Forbing Rd Little Rock\, AR 72209
UID:e.9124.205
SEQUENCE:3
DTSTAMP:20260404T144631Z
URL:https://members.mwaca.org/events/details/little-rock-chapter-meeting-telephone-techniques-power-phrases-that-pay-06-26-2014-205
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