Wednesday Jun 21, 2017
6:00 PM - 9:30 PM CDT
Wednesday, June 21, 2017
6:00 - 9:30pm
Cornhusker Bank
North Entrance - Lower Level
8310 O Street
Lincoln, NE 68510
ASA-Midest Members: $50
Non-Members: $75
Heather Sebben
Send Email
Selling Techniques
presented in person by Barry Barrett
Most technicians and service advisors understand the technical aspect of a vehicle at a level 9-10. The problem is that the service advisor thinks a customer understands at a level 5-6. The truth is that customer understands the technical aspects at a level two! This disconnect in the understanding of the vehicle puts the customer in fear mode, and therefore they do not make good choices.
In this class Service Advisors will learn to communicate by using level two selling techniques that will help put customers at ease and improve relationships, so they will make better decisions regarding the care of their vehicle which will lead to higher sales and therefore more profits.
